Privacy Policy

Last updated: February 2026

PetParent ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the PetParent mobile application and related services (collectively, the "Service").

1. Information We Collect

We may collect the following types of information:

• Account Information: Name, email address, and profile details you provide when creating an account.
• Pet Information: Pet names, breeds, ages, medical records, medications, vaccination history, and health-related data you input into the app.
• Usage Data: Information about how you interact with the Service, including feature usage, session duration, and device information.
• Device Information: Device type, operating system, unique device identifiers, and mobile network information.
• AI Triage Data: Symptoms and health descriptions you provide when using the AI Symptom Triage feature.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service.
• Process and store your pet's health records and daily tracking data.
• Power AI-based symptom triage and health recommendations.
• Send reminders for medications, vaccinations, and appointments.
• Facilitate collaboration with pet sitters and veterinarians you authorize.
• Communicate with you about updates, support, and promotional materials (with your consent).
• Analyze usage patterns to improve user experience.

3. Sharing of Information

We do not sell your personal information. We may share your information in the following circumstances:

• With Your Consent: When you explicitly share pet records with sitters or veterinarians through the app.
• Service Providers: With third-party vendors who assist us in operating the Service (e.g., cloud hosting, analytics).
• Legal Requirements: When required by law, regulation, or legal process.
• Safety: To protect the rights, property, or safety of PetParent, our users, or the public.

4. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide you with the Service. You may request deletion of your account and associated data at any time by contacting us.

6. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information.
• Object to or restrict certain processing of your data.
• Request a portable copy of your data.
• Withdraw consent where processing is based on consent.

7. Children's Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it promptly.

8. Third-Party Services

The Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy within the app or by other means. Your continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

ATY Digital